Shipping & Return Policy

At All Terrain Pros, we are committed to delivering the highest quality products and ensuring your complete satisfaction. If for any reason you are not satisfied with your purchase, we are here to help.

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.

• Products must be unused, in their original packaging, and in the same condition as when you received them.

• Custom or personalized items are non-returnable unless they arrive damaged or defective.

How to Initiate a Return:

1. Contact our customer service team at [Insert Email] or [Insert Phone Number] with your order details and reason for the return.

2. We will provide you with a return authorization number and instructions on how to send the product back.

Return Shipping:

• Customers are responsible for return shipping costs, unless the product is defective or incorrect.

• We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Refunds:

• Once we receive your return and inspect the item, we will process your refund.

• Refunds will be issued to the original payment method within 7–10 business days of receiving the returned product.

• Please note that shipping costs are non-refundable.

Exchanges:

• If you would like to exchange a product for a different size or model, please contact us. We will guide you through the exchange process.

Damaged or Defective Items:

• If your product arrives damaged or defective, please notify us within 5 days of receiving the order. We will arrange for a replacement or provide a full refund, including shipping costs.

Non-Returnable Items:

• Gift cards and custom orders cannot be returned or refunded.

Let us know if you have any questions about our return policy. Your satisfaction is our top priority, and we’re here to make the process as smooth as possible!